Refund and Returns Policy
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We want you to be completely satisfied with your purchase from My Mart. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
1. Returns and Refunds Eligibility
1.1 Time frame: You have up to 4 days from the date of delivery to initiate a return or refund request.
1.2 Condition: To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that is damaged, opened, or not in its original condition may not be eligible for return or refund.
1.3 Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email or receipt, when requesting a return or refund.
2. Return Process
2.1 Initiation: To initiate a return or refund request, please contact our customer support team within the specified time frame. You can reach out to us through [insert contact information].
2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
2.3 Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. We recommend using a traceable shipping service to ensure the safe return of the item.
3. Refund Process
3.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
3.2 Refund Approval: If the returned item is approved, we will process the refund to your original method of payment within a reasonable time frame.
3.3 Refund Time frame: Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider. We recommend contacting your payment provider for specific timelines.
4. Non-Refundable Items
The following items are generally non-refundable:
– Perishable goods, such as food items.
– Personal care products, such as cosmetics or toiletries.
– Gift cards or vouchers.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return and refund process for such items and ensure a satisfactory resolution.
6. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at +91 96559 65506 / care@mymartking.com / mymartking@gmail.com.
Please note that our Return & Refund Policy is subject to change without prior notice. The policy in effect at the time of your purchase will apply.
Effective date: 06-06-2023.
Need help?
Contact us at {email} for questions related to refunds and returns.